Refund Policy
Last updated 23 September 2026
We offer a 7-day refund window for accidental or unused purchases. The free plan lets you try the real thing before paying, so please test it properly first.
If you have not started a paid live interview session since your payment, you can get a full refund within 7 days of that payment.
What counts as unused
A purchase is unused only if no paid live interview time has been used since that payment. Nail My Interview is a digital service that starts delivering the moment a paid live session begins, so once any paid live interview time has been used, that purchase is no longer eligible for a refund.
Practice interviews and meeting notes do not count. Using those does not stop a purchase being unused.
The 7-day window
Every payment, whether it is your first month, a renewal or an annual plan, can be refunded in full if it is unused and you ask within 7 days of that charge. This covers the common cases: you bought by accident, picked the wrong plan, forgot to cancel before a renewal, or changed your mind before using it.
Try it before you pay
The free plan gives you 3 minutes of live answers every day, plus a full practice interview with a scored debrief. That is there so you can check it hears your calls properly and suits you before you pay. Please test it thoroughly first.
One refund per person
Refunds are limited to one per person, not per account. If you have already received a refund, later purchases are not eligible, including purchases made from a different account or email.
How to ask
Send us a message on the contact form, using the email address on your account, and say you want a refund. You can also raise it directly with the payment provider who took the payment, using the receipt they emailed you.
We reply within two working days. Once approved, the money goes back to the card or account you paid with. The payment provider processes it, and banks typically take 5 to 10 working days to show it.
No partial refunds
Once a purchase has been used, or the 7 days have passed, we do not refund a period that is already running, and we do not give partial refunds for time you have not used. What you can do at any moment is cancel, which stops the next renewal. You keep your plan until the end of the period you have paid for, then drop back to the free plan.
If Nail My Interview was broken, ask anyway. If the service was down, or something genuinely failed on our side and stopped you using what you paid for, tell us even if it is past 7 days. We will sort it out. This policy is here to be fair, not to be a wall.
Cancelling
Cancel in one click from your account. No email, no notice period, no cancellation fee. Cancelling is not the same as a refund: it stops future charges but does not return the current one. If you want both, cancel and message us inside the 7 days.
When we may decline
Beyond the conditions above, we may refuse a refund where the account was closed by us for breaching the terms of service. We will always explain our reasoning.
Your legal rights
This policy sits on top of your statutory rights, it does not replace them. Consumers in the UK, EU and other regions may have additional cancellation or refund rights for digital services, and nothing here limits those.
Where our payment provider acts as merchant of record for a purchase, it is the seller on record for that transaction. Its own refund terms then apply alongside this policy, and it can process a refund independently of us. The provider is identified at checkout and on your receipt.
Contact
Anything about a payment, an invoice or a refund goes through our contact form, or email support@nailmyinterview.com.